NAME OF THE POST :
Process Executive
EDUCATIONAL QUALIFICATION :
Bachelor/Post Graduate Degree in Commerce (exclusion: BE/BTech/MCA, Arts/Science Graduates)
Responsibility:
Business/ Customer:
Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction.
Project / Process:
Ensure process guidelines are followed and met as documented.
Meet process SLAs / metrics – productivity and quality targets within the established timelines.
Create and maintain customer accounts.
Process predefined number of transactions as assigned.
Raise process related issues / concerns on time with process and team leads.
Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
Record data relating to production statistics, enduser related notes, etc as appropriate.
Adhere to shift handover processes.
Adhere to security practices set by organization.
Provide updates and submit reports related to own area of work.
Must Have Skills
Order to Cash Order Management.
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