JOB PROFILE - Production Specialist
JOB LOCATION - Gurgaon,India
COMPANY NAME - Wipro Technologies
REQUIREMENTS :
Graduates, postgraduates, and MBA
Analytical skills
Demonstrate customer service skills
Knowledge of client and end-user requirements
Understanding of the concept of call transaction monitoring
Willingness to work in shifts
Comfortable working 24/7
Ability to use the phone system
Excellent communication skills (verbal and written)
Expert knowledge of service procedures
Problem-solving skills
Ability to drive results against SLA performance indicators
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